You can allow customers on your WordPress Ecommerce website to send queries or messages to you. These may include:
- Product information
- Order-related messages
- Refund-related messages
- Dispute-related messages
This way you can get closer to your customers by satisfying their queries while they make a purchase. When someone sends a message, the shop owners are also alerted by email. You get notifications on receiving new messages from shoppers.
In many cases, shoppers sometimes need more information about specific points, and when that information is not given to them they leave the site. Providing email support and customer care online is good but this direct messaging feature makes the process handier for your customers. This also gives the shop owner a chance to land a sale.
How To Setup Messaging On WordPress Ecommerce?
At the backend, the plugin also provides you with an interface to manage messages from your WordPress dashboard. Each message sent from shoppers are handled as a ticket by the shop owners and moved across different status until it is resolved. You can also assign these tickets to other members.