Asynchronous communication, also known as async communication is a communication that doesn’t require people to be present on any side at the time of carrying out discussions which can be customer support, inquiry, or any other type of online conversation.
An email is an old example of async communication whereas video calls and phone calls are not asynchronous, they are called synchronous as they require both parties to be present on phone at the same time.
Async communication is better as it can work across numerous timezones and it promotes writing which is open for anyone searching for it to read, plus it empowers people to continue any discussion by adding anything useful or posting a new question.
Async Communication For Consumer Support
When you register your domain name, subscribe to Managed WordPress to start blogging your business, the readers i.e. your prospects may start a conversation simply by commenting on your blog post. You can resolve their queries by replying to them, and others may also add their value to it. Such conversations always remain visible online after your blog posts (until you delete them) and are helpful for others facing similar issues or having the same queries.
It helps you to establish a system and rely less on people as you don’t need a 24hour working helping or subscribe to a customer support service. There are many startups that don’t provide phone-based customer support. Instead, they use a mechanism of async communication and they are successful.
Async Communication Remains Available For Others To Read
The comments on your blog posts remain available for others to read. Suppose you have shared a blog post on a new project, product or service, and carried out all your important discussions on your post itself. The good thing is, it will always remain available on your website and when someone new joins your team, he can easily know all your thoughts and decisions regarding that project simply by reading your post and the discussion after it.
And the best thing is it can be edited from the admin panel of your WordPress site, you can update post, your thoughts on comments and everything else as per your present time requirement.
Blogging Is Best Form Of Async Communication
Other systems such as email, document sharing, and social media posts can also be called asynchronous but their biggest limitation is that they are not open to the public, anyone searching for similar issues on Google will not be able to see the conversations which you are running on some other website. As a blogger, your main objective is to bring people on your website so that they can view your services and products. So that you can make offers. So that you can earn money by using some cost per click program such as Google Adsense.
How To Blog Your Business?
Simply register your domain name, subscribe to Managed WordPress or WordPress Ecommerce (if you are in the selling business) to start blogging your business on your domain. Moreover, you may also make use of WordPress to help other businesses come online and build a second source of income for yourself as a people’s personal outlet.