WordPress Ecommerce is a complete online solution packed with WooCommerce and every important extension you need to start selling your products online. It allows you to refund orders in two ways: Automatic Refund & Manual Refund.
On an automatic refund, the amount is automatically reversed to your customer’s payment option. It works for online payment methods whereas, on a manual refund, you have to manually return the money to your customer. Both of these refund options automatically updates the order status, the only difference is that the first one automatically does the reversal whereas the second one asks you to transfer the money to your customer.
How To Refund An Order On Your Ecommerce Store?
The steps are the same both for automatic and manual refund options, the working of refund options depends on what payment gateways you are using on your website.
To refund an order, simply login to your WordPress Ecommerce website and follow the given steps:
- Navigate to WooCommerce -> Orders page and select the order to refund.
- Open order summary, and select the ‘Refund’ option.
- Specify the quantity of the products to be refunded in the given text boxes, use each line for an item.
- The refund amount will be automatically adjusted on the basis of the products refunded. If in case inventory levels are not managed, you can also enter the Refund amount, without adjusting the product quantity.
- If the quantities of items are not set when issuing a refund then the order is not marked as refunded and the email that is sent will say “partial refund.”
- You may optionally add refund notes.
- Finally, select “Refund $XX.XX manually” (For Manual Refund) OR “Refund $XX.XX via [your gateway]” (For Automatic Refund).
If you are using a digital payment option that supports automatic refunding option then the automatic refund will work on your website. Else, you may use the manual refund option.