Support ticketing system are used on various web services to connect the user with a support team. Unlike to forums, news board and message board system, support tickets are kept private and the conversation goes between the user and customer care team.
Sometimes support ticket system is also called issue tracking system (ITS), trouble ticket system, request management or incident ticket system.
In this tutorial we are listing some of the best plugins you can use to create and manage your own support ticketing system over your WordPress site.
For instance: You would be able to manage and maintain lists of issues and provide solutions to your users and clients.
IDB Support Tickets
An open source help desk and support ticket system for WordPress using jQuery. Easy to use for both users & admins.
WordPress Advanced Ticket System
This plugin adds to WordPress the features of a complete ticket system. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.
Scebo – Customer Support
Scebo is an advance WordPress based customer support system. Let your customers submit support requests in a minute! Set ticket categories, statuses and priorities, notify your customers as soon as you reply to its requests. Install Scebo add-ons to extend its functionality and usability.
WP Support Plus Responsive Ticket System
This plugin adds to WordPress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket.
JS Support Ticket
JS Support Ticket is a trusted open source ticket system. JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS support ticket comes packed with lot features than most of the expensive(and complex) support ticket system on market. The best part is, It completely free.
Support Dock
The very new plugin that allows you to set up an awesome support ticket system on any WordPress site.